ORDER CANCELLATION POLICY
How can I cancel an order?
You can cancel your order directly from your confirmation email within 1 hour of placing it. Scroll down in your email to find the “Changed Your Mind?” section.
If more than 60 minutes have passed, please email us at contact@majdashopp.com with your order number, and we will assist you with the best available solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on the Site but would like to receive your items after all, the best way is to place a new order at checkout.
If you need help, email contact@majdashopp.com and we’ll be happy to assist.
I canceled my order, but I’m not sure it went through. Can you confirm?
If you canceled your order using the cancellation link in your confirmation email, you will receive a separate cancellation confirmation email.
If you did not receive this confirmation, please email contact@majdashopp.com and include your original order number. We will check the status for you.
I don’t see the option to self-cancel! How can I cancel my order?
If your order includes a gift card, the self-cancel option will not appear. In this case, please email us at contact@majdashopp.com as soon as possible, including your order number and details of your request, and our team will assist you.
Legal Notice – Right of Withdrawal
In accordance with the EU Consumer Rights Directive (2011/83/EU) and §355 BGB (German Civil Code), customers also have the legal right to withdraw from their order within 14 days of receiving their goods, without giving any reason.
Details and instructions are available in our Refund & Return Policy.